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FREQUENTLY ASKED QUESTIONS

Have a question about our products and policies? You've come to the right place!

1. I have sensitive skin. Would Mangosteen products be suitable for me?

All our products are free from nasty chemicals such as Parabens, Phthalates and Formaldehyde so that you can have a worry-free relaxing time. We have customers with sensitive skin that absolutely love our products, some even tell us that our Pomegranate Body Lotion works wonders for their eczema! However, all skin types are different so we'd suggest you test out a bit of our products on your skin before fully applying it on your body. :)

2. I received the wrong item / My items were damaged during shipping. Can I return my items for a replacement or get a refund?

We want you to be happy with your purchase! If you are unsatisfied with your purchase (wrong item / damaged during shipping), you can return your item(s) to us and get a replacement or a full refund.

Kindly return your item(s) within 14 days from date of purchase and email us with the email header “Returns” at info@mangosteen.my for us to provide you with further instructions to process your return/refund.

Note: Customers will have to bear the shipping fee to return the item(s) to us and we will refund the amount to you within 14 days from date of receipt of item(s).

3. I've subscribed to your newsletter. What's your Privacy Policy like?

We collect your information for research purposes so that we are able to develop better products for you to enjoy. We also collect your information so that we can inform you about new product launches and events we know you don't want to miss out on! You can view our full Privacy Policy here.

Can't find the answer you're looking for? Write to us here!