Yes. We never test on animals.

Our Tropics Vegan collection is 100% vegan and free from animal-derived ingredients.

100% premium beeswax and organic soy wax for a cleaner, longer burn.

Yes. Tropics Vegan collection bottles are made from 100% recycled plastic and are completely recyclable.

Yes. They feature a travel-safe, leak-proof pump.

Our linen mists are generally safe for most fabrics. To be safe, we encourage you to test on smaller areas on more delicate fabrics like silk.

 Yes, for most materials, do a spot test on delicate ones.

We currently ship to addresses within Malaysia. For international shipping requests, please contact our customer service team for assistance at info@mangosteen.my or via WhatsApp at +6011-1712 7620.

We use City-Link Express to deliver all orders placed on our website. Orders placed on other e-commerce platforms may use different delivery partners.

All orders are processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email. You’ll receive a separate notification once your order has been dispatched.

Delivery times:
Peninsular Malaysia: 3–5 business days
East Malaysia: 5–7 business days

Shipping costs are calculated based on the weight of your order and the chosen delivery method. Additional charges may apply for remote areas or for particularly large or heavy items. Any applicable shipping fees will be clearly shown at the checkout page before you complete your purchase.

Yes, once your order has been shipped, you’ll receive an email notification with a tracking number. You can use this number to track your parcel directly on the courier’s website.

Only if defective (not due to shipping damage). Please contact our Customer Happiness Team within 14 days of purchase. Email us at info@mangosteen.my with the subject line "Returns", and include details of the issue. We’ll review your case and let you know the next steps within 72 hours.

If your order arrives damaged or you receive the wrong item, please contact our Customer Happiness Team as soon as possible.

Email us at info@mangosteen.my with the subject line "Order Issue" and include your order number, photos of the item(s), and a brief description of the problem.

We’ll review your case and do our best to resolve the issue promptly. Please note that claims for damaged or incorrect items must be made within 3 days of receiving your order.

Important Notes:

• Items must be unused and in their original packaging to be eligible for a replacement or refund.
• Customers are responsible for the shipping fee to return the item(s) to us.
• If your return is approved, we will process your refund within 14 working days of receiving the returned item(s).

This means that we operate as a regular business but serve a social mission. In our case, 100% of our profits are channelled to organisations and initiatives that support the empowerment of women and children.

Every item you purchase supports programmes, from community workshops to resource donations. We share real stories and updates through our social channels and newsletter.

Please reach out to us at info@mangosteen.my with the subject line "Stockist/Distributor Enquiry". Kindly include a brief introduction to your business, your location, and any relevant information. Our team will get back to you with more details.

We welcome collaborations with hotels, cafés, spas, and other hospitality businesses. If you're looking to feature Mangosteen products in your establishment, please email info@mangosteen.my with the subject line "Hospitality Enquiry". Let us know a bit about your business and how you'd like to work with us.

We’re always open to exploring meaningful partnerships, whether it’s through retail, corporate gifting, co-branding, or other creative collaborations. To discuss potential opportunities, email us at info@mangosteen.my with the subject line "Business Opportunity" and include a brief overview of your idea or proposal.